Sara Odorisio is a passionate trainer and facilitator with over a decade of experience in the hospitality sector
She founded Hodos Training to help organizations in the hospitality industry improve customer satisfaction, inspire and retain staff, and achieve customer care excellence. Through practical and engaging training, Sara has transformed the performance of countless professionals, offering personalized attention and tailored workshops for small to medium-sized businesses.
x1 Keynote
x1 Workshop

About the
Workshop

The Power of Exceptional Customer Care

In today’s competitive landscape, outstanding customer care is no longer optional—it’s a crucial differentiator. Your team’s expertise, passion, and dedication directly impact how customers perceive your brand. This keynote will empower your team with the skills and mindset needed to deliver exceptional service, foster strong customer relationships, and create memorable experiences that drive loyalty and repeat business.

Key Takeaways:

  • Mastering First Impressions: Learn how to create a positive and lasting impact from the very first interaction.
  • Handling Difficult Conversations: Develop confidence in managing customer conflicts with professionalism and empathy.
  • Understanding Customer Needs: Enhance communication skills to offer personalised solutions and build trust.
  • Maintaining Professionalism Under Pressure: Stay calm and composed while managing customer demands effectively.
  • Driving Customer Loyalty: Implement strategies to exceed expectations, ensuring a positive and consistent experience.

Sponsors & Partners Sponsors & Partners

Summit brings together numerous yacht charter experts from all over the world, with an aim to exchange ideas and experiences to enchance their overall business performance. By sponsoring the event, you are presented with a unique opportunity to promote your company to a large number of charter professionals. Be recognized as a contributor to the development of the yacht charter industry. To learn more about participating in this global event as a sponsor, contact us at your convenience, and we will provide you with all the information about our tailor-made sponsorship programmes.

 

Interested in more details?
Let's chat!

info@bookingmanagersummit.com
+385 1 3773 951
MMK SYSTEMS d.o.o.
Radnička cesta 52, Tower R2
10000 Zagreb, Croatia