Scott Gould - Booking Manager Summit

Scott Gould is an author, speaker and advisor specialised in engagement.

As a consultant and advisor, Scott works with leaders and organisations across the world to increase their engagement with employees, users, customers and communities. He helps decision makers and organisations to get people engaged around their vision. He created a simple model that is presented in his book "The Shape of Engagement" which shows how people engage with ideas, products, organisations, and each other.

x2 Workshop x2 Keynote

About the
Workshop

Customer is Always Right. Right?

Best client is a happy client, and when things run smoothly their experience is unforgettable. But what to do when things go south? When the yacht gets damaged mid charter, or the watermaker stops working or the client loses the anchor on the last day and the next one is already at the peer? How to handle claims and have difficult conversations while maintaining professionalism and upholding customer satisfaction?

Scot Gould will be answering all of these questions and more using examples of real situations in intense hands on workshop?

How to Engage Customers in Online Communication

A high volume of business communication is going through e-mails and online communication. Scott will showcase in this practical workshop, how to approach clients in an engaging way and optimise your messaging to get a the best possible results. In addition he will cover various communication outcomes to help you deal with both positive and negative feedbacks in your everyday business communications.

Sponsors & Partners Sponsors & Partners

Summit brings together numerous yacht charter experts from all over the world, with an aim to exchange ideas and experiences to enchance their overall business performance. By sponsoring the event, you are presented with a unique opportunity to promote your company to a large number of charter professionals. Be recognized as a contributor to the development of the yacht charter industry. To learn more about participating in this global event as a sponsor, contact us at your convenience, and we will provide you with all the information about our tailor-made sponsorship programmes.